FAQ

Do you ship to USA?

YES! We ship all our products across the USA.

What is your shipping charge?

Shipping is Free. We do not charge any shipping fee.

How long does it take for an order to be shipped?

Most orders are shipped on the day they are received. If an order is placed on a holiday then it is shipped on the next business day.

How long does it take for delivery?

Most orders are delivered within 7-14 business days. If an order is not delivered within 21 business days we offer a full refund or reship as per our Moneyback Guarantee.

Will I be informed when my order is shipped?

Yes, you will receive an email when your order is shipped. You can check the status of your order anytime by logging into your account. You can also call us Toll Free at 1-800-982-1308 (Mon - Sat 9 AM- 6 PM CST) to check the status of your order.

In case of any problems, you will be contacted by our customer service agent.

Can I return my order if I am not satisfied?

In accordance with our 100% customer satisfaction policy, you can return your order for a refund. Contact our customer service team via call or email within 7 days of receipt of your order for return authorization and our returns address. We accept returns of all unopened products.

Will I get a refund if I do not receive my order?

Yes, you will receive a full refund if you don’t receive your order within 21 business days.

Will I get a full refund on my returns?

Yes, you will receive a full refund on your returns. All refunds are processed to the same mode of payment from which the funds were received.

What is an International Transaction Fee or Cash Advance Fee?

An international transaction fee applies to all purchases, cash advances or transactions carried out on your credit card when a transaction is made in US dollars but the merchant accepting the card is overseas. A foreign transaction fee is accessed by your credit card issuer and is usually charged as a percentage of the purchase that you are making with 3% being common. This is normally charged by the bank.

International transaction fee is usually a small percentage of your transaction amount. This extra charge is either charged as a separate transaction on your credit card or added to the statement total.

Please be assured that Canada Pet Care is only charging you the amount noted on your invoice. The extra charge is levied by your bank. Not all banks charge international fees. To avoid paying them, look for a provider that does not charge cash advance fees.

Sometimes images on website are different from product received, why?

All images shown are for illustration purposes only. Actual product may vary due to product enhancement or supplier change. Sometimes, due to differences in monitors, colors of products may also appear different to those shown on the site. Also, some products may have an associated image only, which are for reference and illustration purpose only.