A. Yes, we ship orders worldwide, to all regions and countries. Customers are requested to select the relevant county/state/province from the drop-down list while providing the shipping details of their orders.
A. Shipping is free. Irrespective of the size of the order, we do not charge shipping fees to the orders shipped within the USA. Shipping charges shall be applicable to orders shipped to countries other than the USA.
A. Yes, regardless of the region the order is placed from, the billing amount will be charged in US dollars. All the product prices mentioned on our website are in US dollars, hence the billing amount for the purchase made with us will reflect in your bank statement will be in American dollars only.
A. Orders are shipped on the same day they are placed. If an order is placed on a holiday or during weekends, then it is shipped on the next business day. For any reason, if your order is not dispatched within the stipulated time, you'll be notified by email.
A. In general, orders are delivered within 07-14 business days. If an order is not delivered within 21 business days, depending on customer choice, we either offer a complete refund of the order or reship the order at no extra cost as per our Money Back Guarantee.
No refund or reshipment shall be offered in case of wrong or incomplete address. Similarly, if our shipping partner provides us with proof of order delivery, no compensation will be offered. Once the order is delivered to the specified address, the order is the recipient's obligation.
In regions like Europe, North America, New Zealand, Australia, Japan, Korea, Malaysia, Singapore, and Hong Kong, it takes between 07-14 working days for an order to get delivered. The average delivery time for orders shipped outside these regions is approximately 3 to 4 weeks.
A. Yes, you will be notified once your order ships. As soon as your order leaves our warehouse, our system will send you a shipping notification email to your registered email address.
You may check the status of your order by logging into your account on our website, using your registered email address, and password.
Moreover, you can reach our customer service help desk by dialing the toll-free number 1-800-982-1308 (Mon - Sat 9am To 6pm CST) or sending us an email at customerservice@canadapetcare.com to get help with the status of your order.
In case of any concerns regarding your order, one of our customer service representatives shall be in touch with you.
A. Yes, you can return the order for a refund. As per our 100% customer satisfaction guarantee, if you are not satisfied with the order, you may contact our customer service department by call or email within 7 days of receipt of your order. We will provide you with a return address and return authorization.
We accept returns for all unopened products only.
A. Yes, you'll receive a complete refund if you don't receive your order within 21 business days. Kindly contact our customer service help desk at our toll-free number 1-800-982-1308 or email us at customerservice@canadapetcare.com, if you don’t receive your order within 21 business days. If the mailing address of your order is incomplete or wrong, we'll not be able to provide a refund.
A. Yes, you'll receive a complete refund on the return of all the unopened products. Once you return the merchandise, kindly notify us on our toll-free number 1-800-982-1308 or email us at customerservice@canadapetcare.com with the return tracking number so that we can process your refund right away.
All the refunds are processed to the same mode of payment the order is placed with.
A. Some banks/card companies apply additional charges to transactions made with merchants located outside of your country or when merchant accepting the card is overseas.
Foreign Transaction Fee is charged by your bank/card issuer. These fees are usually a small percentage of your transaction amount, approximately about 1-3% of the total value of the transaction. This extra charge is either reflected as a separate transaction on your account statement or added to the order value.
CanadaPetCare charges you only the amount mentioned on your order invoice. To avoid paying international transaction fees to your bank/card company, look for a provider that doesn't charge such advance fee. You may also check with your bank/card company whether they charge international transaction fee before placing your order.
A. Product images shown on our website are for demonstration purposes only. Due to a change in supplier or improvement in product, actual product packaging may appear different. Also, some products may have corresponding images, which are for reference purposes only.
To keep prices low, products are often procured from countries where they are less priced, such as the United Kingdom, Australia and so on. However, we make sure these products carry the same ingredients and are produced by the same manufacturer. Buying products from other countries means the product packaging might be a bit different to that available in the USA. For example, weights and measurements might be mentioned in different metric system.
A. Except as stated in 'Terms of Use' and 'Our Guarantee', we accept no liability for the contents of this website or any of the products sold on our online store. Our liability for a purchase that includes a defective/damaged product or order that causes loss is limited to the cost of the product or a replacement of the merchandise.
It is your responsibility to ensure that your use of this website and purchase of any products from us complies with the law of your country. CanadaPetCare makes no representation or warranty in this regard. By making a purchase from canadapetcare.com you validate that you are complying with laws of your country.
All local taxes, customs duties and other government fees and charges imposed on product/products you purchase is/are your responsibility.
In case by error of judgement your purchase from canadapetcare.com violates your jurisdiction’s local tax/import/sales law, we may help you return the merchandise for a refund or dispose of the product and provide you with a refund so it prevents you from violating the law.
CanadaPetCare does not endorse illegal importation/sale of our products and services in any jurisdiction.
Please contact us via email at
customerservice@CanadaPetCare.comToll Free Number: 1-800-982-1308
(Mon - Sat 9 AM To 6 PM CST)
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