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Terms and Conditions of Use & Sale

Welcome to CanadaPetCare

Please read the terms and conditions of Use & Sale carefully before using or buying products from Canadapetcare.com. If you continue to browse and use this website, you agree to comply with and be bound by the following terms and conditions of Use & Sale and our Privacy Policy. If you disagree with any part of these terms and conditions, please do not use our website.

The use of this website is subject to the following terms and conditions of use:

  • The content of the products on this website is for your general information and use only. It is subject to change any time without any prior notice.
  • Your use of any information or product on this website is entirely at your own risk, for which we are not liable. It is your responsibility to check and ensure that any product or information available through this website meets your particular requirements.
  • The content, information, and material available on this website are our sole property and copyrighted. The material includes, and not limited to, web design, product information, look, layout, appearance, and graphics. Reproduction of the said material in any form is strictly prohibited and falls under copyright jurisdiction.
  • Any unauthorized use or reproduction of the contents including product information, images, and materials of this website will be subjected to copyright infringement and legal notice, which forms part of these terms and conditions.
  • Prices on the website are subject to change without any prior notice.
  • All deliveries are estimated dates only and not guaranteed by the company.
  • It is your sole responsibility to provide the correct shipping address at the time of ordering. In case of the incorrect shipping address provided, we are not entitled to refund or return policy and do not come under the obligation to re-send the order to the correct delivery address at our expense. The delivery address cannot be changed/updated, once the order is shipped.
  • Since we ship worldwide all images shown are for illustration purposes only. Actual product may vary due to product enhancement or supplier change. Sometimes, due to differences in monitors, colors of products may also appear different from those shown on the site. Also, some products may have an associated image only, which are for reference and illustration purpose only.
  • All pet products sold by us are brand name, and have the longest expiry date available. Products which we sell are manufactured in the same factories, with the same ingredients as those sold under the same name in Europe, North America, NZ, Australia, etc. To keep costs low, products are often sourced from countries where they are cheaper such as UK, Australia, etc. This means that the packaging may be slightly different to that available in stores in your country. For example, weights and measurements may be in metric. All instructions for use and safety notices are written in English. You agree to accept the products "as is" and will not object to this.
  • Except as set out in the Terms of Service and Our Guarantee, we accept no liability for the contents of this website or any of the products sold. Our liability for any product which is defective or causes loss or damage of any kind is limited to the cost of the product or the provision of a replacement.
  • It is your responsibility to ensure that your use of this website and the purchase of any products from us comply with the law of your country. We make no representation or warranty in this regard. By placing an order you warrant to us that in doing so you are complying with all laws in your country.
  • All local taxes, customs duties and other government fees and charges imposed on any products you purchase or on your purchase are your responsibility.
  • In case by an error of judgment, you ordered something from Canadapetcare.com which violates your jurisdictions local tax/import/sales law, etc or you were made aware of such laws, we may help you return for a refund/dispose off the product so that you don't violate the law. We do not endorse illegal importation/sale of our products and service in any jurisdiction.

Access to the Website

The company ensures to provide error-free and uninterrupted access to Canadapetcare.com at any time. However, the company do not guarantee, represent or warrant that your use of the Canadapetcare.com website will be uninterrupted or error-free due to unknown reasons.

You agree that CanadaPetCare services may be inaccessible for a period or may cancel the service at any time, without any prior notice. You agree that your use or inability to use the CanadaPetCare site is solely at your risk.

Suspension and Termination of Services

CanadaPetCare may limit, suspend or stop providing the services to you, if you fail to comply with the Terms and Conditions, or if you use the services in a way that causes a legal liability to use or disrupts other’s use of the services.


We may modify these Terms and Conditions for any reason at any time without any prior notice. Your continued use of our website following the posting of modified terms will be subjected that you agree to the Terms of Use. Please check these terms periodically for any changes.

Disclaimer Of Liability

The use of this website is subject to the Terms of Use & Sale. Accountability requests other than the ones mentioned in Our Guarantee won’t be entertained. It is recommended and is your sole responsibility to ensure that the use of this website is in adherence to the law in your country.

No accountability requests will be entertained for the products or the content on the website/social media platforms/Apps/Communications through emails. Our accountability is strictly restricted to the price of the product or a help with the replacement in the cases of delivery of damaged or defective products, delay due to shipping or other technical error or in case of any loss of any kind which also includes personal injury or death of any person or animal because of the usage of our products.

Contact Us

If you have any questions regarding the Terms and Conditions of Use, please feel free to contact us at manager@canadapetcare.com.

Know more about our major policies by simply checking out the below links.

COVID-19 Update

The COVID - 19 outbreak is leading to delays in delivery of orders because of the limited number of flights available to ship mail. Our shipping partners have notified us that the orders can take 3-4 weeks or more for delivery.

At this difficult time, we are requesting our customers for patience and understanding and allow for some more time for delivery. Our warehouse team is working round-the-clock to pack and ship orders as soon as we receive them. However, a steep reduction in flights and local/state lockdowns have slowed down the processing and delivery of mail worldwide.

As a valued customer, your support is vital to us at this difficult time. If you have ordered from us, we request you to be patient and not to cancel your order as the situation is likely to exist until the outbreak is brought under control. Every business is facing difficulties and delays in deliveries due to the pandemic so please bear with us. Your order will be delivered, albeit a bit late.

In case your pet requires the order urgently, may we suggest that you buy a month's treatment locally and wait for the order placed with us.

Thank you for your support at this difficult time. Stay Safe!

Need Help? Email us at customerservice@canadapetcare.com