Shipping Policy

Shipping Time

All orders are dispatched within 24 hours unless placed on a holiday or during the weekend. The majority of the orders are delivered between 10 to 15 business days within the US continent depending on the location. Orders shipped to countries, other than the USA, are delivered within 21 to 28 days from the day they are shipped.

Accurate Mailing Address

We advise all our customers to provide an accurate and complete mailing address to ensure prompt delivery. We will not be able to issue a refund or reship the order in case of an incorrect address. We will also not be able to offer a refund or reship if the shipping company provides us with proof of successful delivery of the merchandise. Once the shipment is delivered to the address provided, the order is the receiver's responsibility.

Check Order Status

You can check your order status online by logging into your account on our website or by calling our customer service desk at toll-free number 1-800-982-1308 (Mon-Sat, 9 am To 6 pm CST) or email us at customerservice@canadapetcare.com.

Shipping Charge

CanadaPetCare.Com provides free shipping on all orders that are shipped within the USA. For your peace of mind, we also offer the "Tracked Shipping" option at $4.99 irrespective of the size of your order. This option will enable you to track your order and you'll be able to anticipate expected delivery dates.

Please note, for orders shipped to countries other than the USA, shipping costs worth $9.95 shall be applicable.

Guaranteed Delivery

In case your order is not delivered within 21 business days, we will reship the order or issue a complete refund.

We ask for your cooperation and patience at certain times during the year, when shipping takes a little longer than usual due to extreme weather conditions or the mail rush because of the holiday season.

If you receive your original order after the reship or refund is processed, we request you to contact us by calling our toll-free number at 1-800-982-1308 or sending us an email at customerservice@canadapetcare.com. We will arrange for the return, in case, you would like to return the order or will re-bill you, if you intend to retain the package.

Returns & Refunds

Every purchase made and every dollar spent at CanadaPetCare.com is backed by our 100% Customer Satisfaction and "Money Back Guarantee". If you're not satisfied with your order or receive it damaged, please contact our customer service team within 7 days of receiving your order for a Return Reference Number (RRN) and our return address.

We only accept returns of the unopened products; in their original packaging.

COVID-19 Update - DELIVERY TIMES

Our delivery times are back to pre-COVID levels and most of our orders are delivered within 10-15 Days.

However, we would recommend you place your order in advance to avoid any unanticipated local restrictions.

We have stocks of all the products listed on our site. All orders are shipped within 24 hours of being placed. Shop with confidence and let us deliver the very best to you.

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