Our Guarantee

Every purchase made at canadapetcare.com is followed up with 'Money Back Guarantee'. In the case, your order is not delivered within 21 business days, or if you are not satisfied with your order after receiving, please contact our customer service team and we'll offer you complete refund for the purchase.

At canadapetcare.com, we only sell genuine, name-brand products. The products we trade are procured straight from the manufacturer or from authorized dealers and provide you with desired results after using them.

All the orders placed on our website are shipped within 24 hours. Orders placed on a holiday or during weekends are shipped on the next working day. For any reason, if your order is not shipped within the provided time frame, we will notify you.

Majority of our orders are delivered within 10-15 business days from the day they are placed on our website. In case, your order is not delivered within 21 business days, we'll provide you with a complete refund of the purchase or reship the order as per your convenience.

For any reason, if you are not satisfied with your order, please contact our customer service department within 7 days of receiving your order and we'll help you with our returns procedure.

Once you return the order, the refund will be processed as soon as you share the returns tracking number confirming the return or when the returned product is received, whichever is earlier.